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There’s no mention of the Windows SP2 beta in the public KB article.

5, either before or at the same time as downloading the Office 2003 SP1 update” The KB article says “This problem does not occur if you install the Update for Outlook 2003: Junk E-mail Filter (KB870765) after you install Office 2003 SP1.” however when we asked directly a Microsoft spokesman said it applied only to “Office 2003 users running a beta version of Windows XP SP2 and who downloaded the latest Outlook 2003 Junk Mail Filter on or before Aug. The exact circumstances where this can occur differs according to whom you talk to at Microsoft. If you applied the Outlook 2003 Junk email filter listed in MS Knowledge Base article 870765 and installed Office 2003 SP1 with the new Windows Installer 3.0Īt this point it gets confusing.

It is possible that you installed SP1 but your programs weren’t fully updated! The Windows team does a much better job so why can’t the Office team make the effort too? The company continues to live in a dream world where Office updates go smoothly and so there’s nothing done to make them more reliable and less confusing.

The continuing difficulties with updating MS Office over many years reflects badly on Microsoft. The Office 2003 SP1 matters may seem like small and pedantic matters but they are important to customers with problems.

However there’s no doubt that _everyone_ should update their Windows XP to Service Pack 2 – the security benefits of the update are many despite the problems and glitches you’ve heard about. Some people and certainly Microsoft would say that’s being too cautious but our long and bitter experience of Microsoft updates leads us to suggest caution. The dust has settled around Office 2003 Service Pack 1 and now its possible to make some informed judgments about updating Office 2003.įor all the basic details read this article in Office Watch.Īs we mentioned last week it’s probably best to update Windows XP to Service Pack 2 first, make sure that’s working OK over a few days then apply Office 2003 Service Pack 1.